A fair policy for artwork made personally for you.

When we will make it right

• Your item arrives damaged in transit.
• The product has a manufacturing defect.
• You receive a different item from the one confirmed in your order.
• A delivered digital file is technically unusable because of a fault on our side.

Report an issue

Email hello@planetsdivine.com as soon as possible after delivery. Include your order number, a description of the issue, photographs of the product and packaging, and the shipping label where applicable.

Please keep the original product and packaging until we confirm the next step. Depending on the issue, we may arrange a replacement, correction or refund.

Changes and cancellations

Contact us immediately if you need to change or cancel an order. Once personalized production has started, a change or cancellation may no longer be possible. This policy does not limit rights that cannot be excluded under applicable law.